Vlad I believe BigFloppa posted a guide earlier in this thread on how to reproduce this without a student account.
31
Opening a pdf on the Canvas LMS website causes continuous reloading
julesjulesjules yes!
julesjulesjules Not BigFloppa, it was glossary that suggested this. He said to use the "try canvas page". Setting up an account should be free.
@Vlad I'd recommend setting up a teacher account so you have access to the back-end where you can create your own pages and such. From there, create a page with a link to any pdf or really probably any type of file would work so you can use the built in file viewer. It should be pretty user friendly and not too difficult to figure out. There are probably 20 or more different ways to go about using this built-in file viewer. I think all of canvas uses the same file viewer throughout so they should all be having the same problem, with hopefully the same solution. I'd be happy to walk you through a more detailed explanation if you need it, let me know how I can help.
- Edited
GavinMunson Sorry, but no, I think BigFloppa's method is easiest as it doesn't even require making an account or uploading anything. @Vlad could go here and recreate the bug in about 10 seconds, so let's try not to make things harder for the devs. To repeat what was suggested earlier:
Go to https://canvas.instructure.com/login/canvas and select “Browse courses” on the top right, this should take you to the homepage and give you a few sample courses to pick from. To recreate the issue, go to the course called “Spreadsheet Automation” and then click on “Files”, click on “Class Examples” and it should take you to a folder containing a variety of files, click on, for example, “census_520.xls” which is the topmost file, do not download it, just click on it. The automatic refreshing should occur immediately. This is the case for most file previews such as .pdf files and .docx files (examples of .docx files can be found on the homepage under the course called “Video Mystery Shopping” and going into the “Files”). This issue makes it very hard to use canvas as many assignments require the use of file previews, and this constant refreshing makes it impossible to view any pages with previews.
julesjulesjules You’re right! My bad!
9 days later
Steps to reproduce:
<Include steps to reproduce the bug; Did you try using Compatibility mode (https://help.kagi.com/orion/support-and-community/troubleshooting-webpage-issues.html)? Did you try using a clean Orion Profile? If applicable, does Safari behave in the same way?>
On any Cavas based course, view a student submission; whether .pdf or .docx, it still refreshes continually. On the latest update, the page will crash after refreshing a few times.
Expected behavior:
<What you expected to happen?>
Be able to view an embedded document.
Orion, OS version; hardware type:
Version 0.99.123.2-beta (WebKit 615.1.16.1) Mac OS Ventura 13.1; Apple Silicon Based Mac
Image/Video:
<Copy/paste or drag and drop to upload images or videos (up to 20MB)>
Merged 1 post from When viewing an embedded document on Cavas, Orion refreshes and sometimes crashes.
Issue must be something related to the file preview/renderer as it only happens when the page has a file preview module. Anyone got any workarounds yet or are we still stuck on using safari/chrome to open chrome?
Steps to reproduce:
<Include steps to reproduce the bug; Did you try using Compatibility mode (https://help.kagi.com/orion/support-and-community/troubleshooting-webpage-issues.html)? Did you try using a clean Orion Profile? If applicable, does Safari behave in the same way?>
Expected behavior:
<What you expected to happen?>
Orion, OS version; hardware type:
Image/Video:
<Copy/paste or drag and drop to upload images or videos (up to 20MB)>
Merged 1 post from When redirected to a PDF on Canvas, the page reloads over and over..
Steps to reproduce:
Open link to webpage which contains a file download and file preview
; Tried using Compatibility mode. Tried using a clean Orion Profile. Safari does not behave in the same way.
Expected behavior:
Open link, file preview appears, file download link appears
Orion, macOS 13.2.1 (22D68); 2021 14" Macbook Pro:
Merged 1 post from File Download .
Page automatically refreshes when an embedded link for pdf is clicked on the university website Canvas. It is supposed to open a preview of the link within the original page. This has not happened in the past versions of Orion, but since the new updates it has persisted through a few versions of Orion.
Merged 1 post from Page reloads when embedded link is clicked.
Steps to reproduce:
<Include steps to reproduce the bug; Did you try using Compatibility mode (https://help.kagi.com/orion/support-and-community/troubleshooting-webpage-issues.html)? Did you try using a clean Orion Profile? If applicable, does Safari behave in the same way?>
Expected behavior:
<What you expected to happen?>
Orion, OS version; hardware type:
Image/Video:
<Copy/paste or drag and drop to upload images or videos (up to 20MB)>
15 days later
Merged 1 post from Canvas not working.
Anyone managed to figure out a solution? Any updates?
4 days later
Having the same issue unfortunately and compatibility mode seems to not fix the issue when im on pages with a pdf
15 days later
We managed to fix this bug, if you have access to RC, you can test it out.