Merged 3 posts from Opening a PDF causes the pdf viewer to open and close over and over.
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Opening a pdf on the Canvas LMS website causes continuous reloading
Thought I was the only one, seemed to work a couple updates ago but the constant reloads make this issue extremely annoying I hope for the sake of all my fellow students out there this gets fixed because it is just so annoying to deal with
Steps to reproduce:
Go to a website where a pdf is embedded. Click to view the pdf on the same page, and the website begins constantly refreshing until the page eventually crashes and tells you to reload. This problem persists when compatibility mode is turned on, and when tested in a clean profile. Works as expected in Safari.
Expected behavior:
When the pdf embed link is clicked, the pdf displays normally without the page refreshing or crashing
Orion, OS version; hardware type:
Orion 0.99.123.1-beta (Webkit 615.1.16.1); MacOS Ventura 13.2; Macbook M1 Air, 16gb RAM.
Image/Video:
To be clear, this video is from the clean profile with no extensions and is in compatibility mode. It's not just this file, it's all files when clicked.
Yup same for me on Canvas. Although not for every pdf on Canvas. Can't tell when it happens to me but look like it happens always with the same pdf's so probably something in that specific pdf will Orion make go crazy
GrasPlukker For me it's all pdfs
Vlad Sorry, can't think of any other examples (in public pages anyways) where this happens. It's highly possible as other repliers said here that the problem is confined to this site alone, but since the site works as intended in other major browsers, I'm sure something in Orion is not working as intended.
Nope, we just need to be able to reproduce it.
Merged 12 posts from Clicking on embedded pdfs causes website to constantly reload and crash.
Merged 14 posts from Canvas page keeps refreshing automatically.
Vlad I believe BigFloppa posted a guide earlier in this thread on how to reproduce this without a student account.
julesjulesjules yes!
julesjulesjules Not BigFloppa, it was glossary that suggested this. He said to use the "try canvas page". Setting up an account should be free.
@Vlad I'd recommend setting up a teacher account so you have access to the back-end where you can create your own pages and such. From there, create a page with a link to any pdf or really probably any type of file would work so you can use the built in file viewer. It should be pretty user friendly and not too difficult to figure out. There are probably 20 or more different ways to go about using this built-in file viewer. I think all of canvas uses the same file viewer throughout so they should all be having the same problem, with hopefully the same solution. I'd be happy to walk you through a more detailed explanation if you need it, let me know how I can help.
- Edited
GavinMunson Sorry, but no, I think BigFloppa's method is easiest as it doesn't even require making an account or uploading anything. @Vlad could go here and recreate the bug in about 10 seconds, so let's try not to make things harder for the devs. To repeat what was suggested earlier:
Go to https://canvas.instructure.com/login/canvas and select “Browse courses” on the top right, this should take you to the homepage and give you a few sample courses to pick from. To recreate the issue, go to the course called “Spreadsheet Automation” and then click on “Files”, click on “Class Examples” and it should take you to a folder containing a variety of files, click on, for example, “census_520.xls” which is the topmost file, do not download it, just click on it. The automatic refreshing should occur immediately. This is the case for most file previews such as .pdf files and .docx files (examples of .docx files can be found on the homepage under the course called “Video Mystery Shopping” and going into the “Files”). This issue makes it very hard to use canvas as many assignments require the use of file previews, and this constant refreshing makes it impossible to view any pages with previews.