adkiem I understand you. And I wish I was in poistion to like you have thoughtful and long response for every feedback we receive. However we are at disadvantage here comapared to you.
For you this is one report now and maybe never again. I on the other hand have written a response for every comment on this site, something I have been doing every single day for the past two years. Check my profile - I have written over 6000 comments on this site alone (and we have another one for kagi search product, where I am also the only one responding). Now imagine time you will need to write 6 comments. Then imagine 60. Then imagine what it feels like to write 600. 6000 is super human effort.
If you or any other human can keep the same level of thoughtfulness and depth after that many comments, while also running a company trying to make worlds best browser and search engine, I salute you, I am just not capable. Also if you can find a CEO of a company that is doing a better job at this than me, I'd like to learn from them.
Obviously this is my and not your problem, and you have the right to demand more (especially if you are a paying customer). My goal with this comment is to explain that we are not lazy or ignorant, and the result you see is a result of best effort attempt.
I still read and respond to every single comment, and while the response may be short and direct, I am also trying to be practical and triage between tens and sometimes hundreds of reports we get every single day.
The problem of quality exists though and it goes as far as I am thinking of making this board open to only people who paid for Orion, so we can reduce the number of reports we get so that we can give each the attention they deserve.
Hope this will give you perspective from the other side of coin. I also hope that our passion for this project and community still comes through, despite your dissapointiment with the way your issue was treated.