Orion sync not working between MacBook and iPhone

astruckm

geppettodivacin I’ve attached links to Orion dev builds (macOS 15.0 and 10.14.4)

Sorry for the delay in getting this to you—we wanted to add some more stuff. This includes, in Settings -> Sync, some feedback on the “Force Sync” button and a “Check Available Updates” button that shows when the Debug menu item “Show Check Available Sync Update” is checked.

Would you mind trying out this build, then copying and sending logs from the Debug Log window (Debug menu -> Show Debug Log) after a particular error/failure from sync?

https://www.icloud.com/iclouddrive/096Xo6IQ51A2b1ZuDbnTEudRw#Orion-15.0-beta-133-dev-DebuggingSync

geppettodivacin

astruckm Thanks. Back in office today. I'll download the debug build and send you the logs tomorrow.

astruckm

geppettodivacin Also, feel free to email me at andrew@kagi.com, or if you are on the Kagi discord where I'm Andrew, DM me

geppettodivacin

So, this is from a fresh start of the new build. Starts with a URLTrackingQueriesManager error, but everything else looks clean. It synced nicely with the non-RC build, but did not sync with my iPhone.

[2025-05-05 16:50:10] URLTrackingQueriesManager: Error: Failure writing general URL Queries to remove
[2025-05-05 16:50:10] ContentBlockerManager: Successfully updated precompiled advanced content rules
[2025-05-05 16:50:10] CKTabGroupSync: No named window state to restore
[2025-05-05 16:50:10] CloudKit: CloudKit > batchUpdate 6 records, 0 records to delete
[2025-05-05 16:50:10] CloudKit: CloudKit > runBatchUpdate in-progress or no network connection
[2025-05-05 16:50:10] CloudKit: CloudKit > runBatchUpdate in-progress or no network connection
[2025-05-05 16:50:11] CloudKit: fetchLatestChanges > enterSyncProcess
[2025-05-05 16:50:11] CloudKit: Devices - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:11] CloudKit: TabGroups - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:11] CloudKit: Tabs - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:13] CloudKit: TabGroups - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:13] CloudKit: Devices - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:13] CloudKit: CloudKit > runBatchUpdate in-progress or no network connection
[2025-05-05 16:50:13] CloudKit: Tabs - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:14] CloudKit: CloudKit > batchUpdate::success
[2025-05-05 16:50:14] CloudKit: CloudKit > batchUpdate 1 records, 0 records to delete
[2025-05-05 16:50:14] CloudKit: CloudKit > batchUpdate::success
[2025-05-05 16:50:23] CloudKit: CloudKit > batchUpdate 1 records, 0 records to delete
[2025-05-05 16:50:23] CloudKit: CloudKit > runBatchUpdate in-progress or no network connection
[2025-05-05 16:50:23] CloudKit: CloudKit > batchUpdate::success
[2025-05-05 16:50:23] CloudKit: CloudKit > batchUpdate 0 records, 29 records to delete
[2025-05-05 16:50:25] CloudKit: CloudKit > batchUpdate::success
[2025-05-05 16:50:26] CloudKit: CloudKit > batchUpdate 1 records, 0 records to delete
[2025-05-05 16:50:26] CloudKit: CloudKit > batchUpdate::success
[2025-05-05 16:50:28] CloudKit: fetchLatestChanges > enterSyncProcess
[2025-05-05 16:50:28] CloudKit: Devices - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:28] CloudKit: TabGroups - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:28] CloudKit: Tabs - processQueuedSyncedItems > enterSyncProcess
[2025-05-05 16:50:29] CloudKit: TabGroups - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:29] CloudKit: Devices - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:29] CloudKit: CloudKit > batchUpdate 1 records, 0 records to delete
[2025-05-05 16:50:29] CloudKit: Tabs - processQueuedSyncedItems > leaveSyncProcess
[2025-05-05 16:50:30] CloudKit: CloudKit > batchUpdate::success

astruckm

geppettodivacin Thank you much for those logs, that's useful. We're working on implementing some improvements to sync now, and should be able to update you soon.

michaelt

I'm having the same issue - I've just tried switching from Safari for the first time. Everything imported beautifully into Orion on my Mac, but when I set it up on my iPhone, it's totally empty, no bookmarks, etc. I hit force sync a few times, restarted it a few times, no dice.

I went through all the steps at https://help.kagi.com/orion/support-and-community/troubleshooting/troubleshooting-syncing-data-issues.html

Should I go through this diagnostic too with the dev builds, or is @geppettodivacin sufficiently on it?

michaelt

A few days later: It looks like the bookmarks have now synced! History is still completely empty, though. <edit> oh wait, history isn’t synced anyway. So it looks like everything is working for now.

astruckm

michaelt Thank you for going through that, and confirming it's working for you now. Yes indeed, we don't sync previous browsing history

astruckm

@geppettodivacin If the syncing issue still persists, would you be willing to check out a new build and checking the logs? We made a few changes and added some logs to this one:

https://www.icloud.com/iclouddrive/069eXC2ciXiwr13vMP-LPzorg#Orion-15.0-133-beta-debugSync

Also, to view an iOS version of the same build, please feel free to message me via Discord DM (I’m “Andrew” on the Kagi server), or email me at andrew@kagi.com, and I can give you a link to that

geppettodivacin

Sorry for the delay, my family moved to a new house and I nearly forgot about this. Getting back to it now. I'll give the new build a test later today, thanks for continuing to look into it!

geppettodivacin

So... it seems like the issue was not on the MacOS side, but on the iPhone side, and is now SOLVED. We bought a new MacBook Air and it synced with the existing MacBook Pro immediately, but neither of them were synced with the iPhone. I just now saw a "Force Sync" button in the iPhone sync settings (this is the first time I noticed it, might have been there for a while) and pressing that button synced all tabs with the MacBooks now.

Thank you for working with me through this!

astruckm

geppettodivacin Thank you much for confirming that. I'm glad it's working for you now.

I will mark this post as Done, but if you encounter any issues with syncing going forward, please feel free to comment again here or make another post