I was just using Orion in trying to resolve an issue with a third party service — the Spark email client — and couldn’t find how to contact them, which seemed to be funneled to going through a chatbot. But no matter how I tried to get at it, the chatbot link wouldn’t work.
Then I remembered that I have occasional issues with that kind of thing in Orion and copied and pasted the URL (where you’re promoted to go to the chatbot) into Vivaldi.
And voila! No problem clicking on the chatbot link and getting to a whole new page I wasn’t able to on Orion.
Why that happened is an issue I’ll contact the Orion team about separately — maybe there’s a toggle I can flip or a security setting I can ease a bit, or something.
But the feature I wanted to suggest here is that there be something that pops up that lets users know a) that something hasn’t happened (the popup didn’t load, the link didn’t trigger, etc.) and b) what we can do about it, if anything, in our Orion settings.
I’d rather Orion not open a page/follow a link for its own reasoning but tell me why, than my tapping the link and it not working and me left to wonder what’s happening long enough to realize it may be the browser and try another browser.
For those curious, this is the URL for where I couldn’t get he chatbot link to open: https://sparkmailapp.com/help#chatbot
Simply a popup informing users that Orion recognizes that a tapped link hasn’t worked and why/what we can do about it.
The baked-in acknowledgement that an issue has occurred is better than it just not working and users left to not know where the problem lies.
