Cannot login to Orion+ from OrionRC

alexjsteffen

I have recently encountered an issue where I cannot log in to Orion Plus on the app, even though I have paid for it and it is fully up to date. Please see below for details on what occurs:

I anticipated that it would either redirect me to the payment page or update the application to indicate that I am a supporter.
I have verified on my Stripe billing profile that I am indeed a supporter, and I am uncertain about the nature of this issue.

Version 0.99.137-rc (WebKit 623.1.8.0.0)

Tahoe (26)

alexjsteffen

If this has already been reported, please let me know.

alexjsteffen

This is on my profile:

larke12

Just today I signed up for Orion+ and was able to enable the Plus menu without much issue, I did have to close the settings menu and reopen it as it didn't automatically refresh after logging into Kagi from the popup window. All this to say, it is a bit wonky though it did work for me.

alexjsteffen

larke12 That's odd, I just tried that but it didn't seem to work. Maybe it's my account?

rolldav

same here @alexjsteffen

laiz

@alexjsteffen @rolldav My apologies for the delayed response. Let's see if the following steps allow you to restore the Orion+ status:

Go to https://kagi.com
If you are signed in already, please sign out
Sign (back) in
See if the Restore Purchase button works now.

alexjsteffen

laiz

I followed your instructions, but it did not work. I also tried the following:

Going into compatibility mode
Using standard DNS
Using the QR code

For some reason, it just won't grant me supporter status.

Additionally, I noticed that there were two $5 subscriptions on my account. I have no problem supporting Kagi, but I canceled one of them. Could that be the issue as well?

rolldav

It doesn't work. I think the Privacy Pass extension is causing the problem. You need to disable it if the login window via subscription restoration is blocked. Then, once you've logged out and logged back in, there's no change to the status in the browser.

alexjsteffen

Okay, so I found an error when I launch it from the command line. This is what occurs over and over:

objc[20354]: __weak variable at 0xcb705f818 holds 0xd93be0 instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705e6a8 holds 0x945bae instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705f448 holds 0x8c48c5 instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705dce8 holds 0x922b25 instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705ff58 holds 0x90ab91 instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705fc18 holds 0x84226a instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug. objc[20354]: __weak variable at 0xcb705e858 holds 0x9aab49 instead of 0xcb7ba5800. This is probably incorrect use of objc_storeWeak() and objc_loadWeak(). Break on objc_weak_error to debug.

Any ideas? @laiz

alexjsteffen

alexjsteffen To clarify, this is when I select the Get Orion+ button and also attempt to do it within the settings menu.

laiz

alexjsteffen Any ideas? @laiz

I have pinged the developers about this. Hopefully someone is able to look at this ASAP. Thank you for your patience and for the error logs!

laiz

@alexjsteffen @rolldav
Our customer support (support@kagi.com) has a workaround for this. If you'd like to see this fixed for your accounts ASAP, please send them an email.

alexjsteffen

laiz Great. I will do so.

alexjsteffen

I sent an email to support@kagi.com and they stated that the dev team are looking at it. Any updates?

alexjsteffen

alexjsteffen Still not working 🙁 I am still waiting for a reply from support. @laiz

laiz

alexjsteffen
Delays like that should not happen. I have sent this thread to the customer support team.

My apologies for the delay.

Matteo

alexjsteffen Apologies for the wait, I have reset your Orion billing which should have fixed the problem.

alexjsteffen

It works! What an odd issue. THANKS